Shipping Policies
All sales through The Delta Flyers shop are final. We do not accept free returns or exchanges because of the nature of our small business. Once your order is shipped, the condition of your order is in the hands of the shipping service. We do not accept liability for lost, stolen, or damaged orders. There may be times when the shipping estimates are incorrect, or a shipment gets delayed due to mishandling by the shipping company.
Contact your local USPS or file a claim for lost or damaged items here:https://www.usps.com/help/claims
You may contact us at thedeltaflyers@gmail.com about exchanges or returns. Returns/Exchanges can be made at the customer’s return shipping expense. Returns/Exchanges will incur an additional $8.00 fee that will be taken out of the refund price. We can not resell returned items. So this fee is there to help recover some of the loss to our company.
Please use the sizing guides under each item’s listing when purchasing, to minimize the need for returns/exchanges.
If your package was lost, stolen, or damaged, please contact USPS or your international post office if you're abroad.
A tracking number is issued and emailed to you once your items have shipped.
All mugs are shipped via Priority mail (in the US), with $50 of insurance. Contact your local USPS in the event of damaged mugs. You can file a claim here: https://www.usps.com/help/claims
Mugs are packed with the utmost protection in mind, and “Fragile, handle with care” stickers on the box. However, care is not always observed by shipping companies. Please consider this before purchase.
Mugs shipped outside of the US are not always covered for damages. Purchase as your own risk.
Custom items, Autographs, and Stickers can not be refunded, in any circumstance, as they are made to order and can not be resold.
Autographed photos are sent in a stay-flat envelope. If damaged during the shipping process they can not be refunded or replaced. Photos are shipped in a stay-flat mailer and a ‘Do not Bend’ sticker on it.
International Shipping:
We have resumed shipping to the UK. But, you will be responsible for your country’s customs policies or import taxes/VAT etc. Uncollected parcels that are returned to us will be refunded to the customer, minus all shipping, duties, fees incurred to us. We have also resumed shipping to Australia and New Zealand. But, we are not responsible for lost/undelivered parcels. No refunds will be given, please purchase at your own risk, as shipping to these countries has not been reliable in recent months.
Shirts/Hoodies/Hats/Other Merch
Processing Time:
2-3 business days
Shipping time frame estimates:
US: 2-7 business days
Canada: 1-3 weeks
International: 4-12 weeks
Mugs/Stickers
Processing Time:
2-5 business days
Shipping time frame estimates:
US: 2-7 business days
Canada: 1-3 weeks
International: 4-12 weeks
Autographed items:
Processing Time:
2-10 business days
Shipping time frame estimates:
US: 2-7 business days
Canada: 1-3 weeks
International: 4-12 weeks
FAQ
Q: My item arrived damaged. What happens now?
A: All items are inspected for damage before shipment. Any damage to your items was at the hands of the shipping company. You can file a claim with the USPS for the cost of your items. Your emailed or printed invoice will prove the cost to you and once USPS processes the claim, they will refund you that amount. They will require images of the damage, so be sure to document the damage to the item and the damage to the packaging.
We know it is very frustrating to have an item arrive damaged. We do all we can to ensure the safety of every item we send out. All items are shipped in appropriate packaging to protect them on their journey to you. However, there are times when shipping companies cause damage to items. Often by trying to force boxes/mailers into mailboxes. We can not take responsibility for their actions. As a very small business, we just do not have the overhead to cover those costs. The USPS is responsible for the damage and will cover the cost.
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Q: Can I mail an item to be signed by Garrett and/or Robbie and have it mailed back to me?
A: We can not facilitate this due to the complicated nature. Autographs are limited to the photos that are available for purchase in our store.
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Q: I don’t see an item in the store that used to be there, will it be available again?
A: We can not guarantee that any out-of-stock items will be back. However, you can sign up for a waitlist for out-of-stock items and will be notified if that item does get restocked. Items titled ‘final sale’ will not be restocked.
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Q: My size is out of stock, will you be getting more?
A: We will reorder shirts when stock is significantly low in all sizes unless the item is titled as final sale. Final sale items will not be restocked.
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Q: My Patreon benefit item was lost in the mail, can it be resent?
A: We do not resend benefit items due to lost/stolen packages. We also do not resend packages that were sent to an old address due to failure to update your address in Patreon.
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Q: My discount code didn’t work, how can I fix this?
A: Please contact us if your discount code did not work on any merch items at thedeltaflyers@gmail.com. If you tried to purchase an item that is autographed or otherwise memorabilia, we do not allow discount codes to be used on those items.
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