We have had to close the shop for now, Canada Post went on Strike on Nov 15th and we are unable to fulfill orders at this time. Please check back later. Additionally, if your order was fulfilled between Nov 13th -14th then your order in the possession of Canada Post but it will not start moving through the system until the strike is resolved. We apologize for the inconvenience.
Shipping Policies
All sales through The Delta Flyers shop are final. We do not accept free returns or exchanges because of the nature of our small business. Once your order is shipped, the condition of your order is in the hands of the shipping service. We do not accept liability for lost, stolen, or damaged orders. There may be times when the shipping estimates are incorrect, or a shipment gets delayed due to mishandling by the shipping company.
You may contact us at thedeltaflyers@gmail.com about exchanges or returns. Returns/Exchanges can be made at the customer’s return shipping expense. Returns/Exchanges will incur an additional $8.00 fee that will be taken out of the refund price. We can not resell returned items. So this fee is there to help recover some of the loss to our company.
Please use the sizing guides under each item’s listing when purchasing, to minimize the need for returns/exchanges.
If your package was lost, stolen, or damaged, please contact Canada Post or your international post office if you're abroad.
A tracking number is issued and emailed to you once your items have shipped if you are within Canada. Tracking is not available outside of Canada.
Custom items and Autographs can not be refunded, in any circumstance, as they are made to order and can not be resold.
Autographed photos are sent in a stay-flat envelope. If damaged during the shipping process they can not be refunded or replaced. Photos are shipped in a stay-flat mailer and a ‘Do not Bend’ sticker on it.
International Shipping:
You will be responsible for your country’s customs policies or import taxes/VAT etc. Uncollected parcels that are returned to us will be refunded to the customer, minus all shipping, duties, fees incurred to us. We are not responsible for lost/undelivered parcels. No refunds will be given, please purchase at your own risk, as shipping to these countries has not been reliable in recent months.
Shirts/Hoodies/Hats/Other Merch
Processing Time:
3-5 business days
Shipping time frame estimates:
US: 10-15 business days
Canada: 7-10 business days
International: 4-12 weeks
Autographed items:
Processing Time:
3-10 business days
Shipping time frame estimates:
US: 10-15 business days
Canada: 7-10 business days
International: 4-12 weeks
FAQ
Q: My item arrived damaged. What happens now?
A: If you are in Canada you can file a claim with Canada Post. If you are outside of Canada it is unlikely you will be able to recover cost.
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Q: Can I mail an item to be signed by Garrett and/or Robbie and have it mailed back to me?
A: We can not facilitate this due to the complicated nature. Autographs are limited to the photos that are available for purchase in our store.
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Q: I don’t see an item in the store that used to be there, will it be available again?
A: We can not guarantee that any out-of-stock items will be back. However, you can sign up for a waitlist for out-of-stock items and will be notified if that item does get restocked. Items titled ‘final sale’ will not be restocked.
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Q: My size is out of stock, will you be getting more?
A: We will reorder shirts when stock is significantly low in all sizes unless the item is titled as final sale. Final sale items will not be restocked.
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Q: My Patreon benefit item was lost in the mail, can it be resent?
A: We do not resend benefit items due to lost/stolen packages. We also do not resend packages that were sent to an old address due to failure to update your address in Patreon.
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Q: My discount code didn’t work, how can I fix this?
A: Please contact us if your discount code did not work on any merch items at thedeltaflyers@gmail.com. If you tried to purchase an item that is autographed or otherwise memorabilia, we do not allow discount codes to be used on those items.
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